We aim to provide the best service we can. However, if you are dissatisfied in any way, or wish to complain about any matter regarding your case, please contact in the first instance our Client Relations Manager, who is also our Principal Solicitor: Ms Nicola Loughran by Telephone: 0141-331-0374 or by email: nicola@loughransolicitors.com and she shall respond to you as soon as she can, and we aim to respond within 28 days. If, after raising an issue or matter with Ms Loughran you are still not satisfied with our response or attempts to resolve any matter, you can complain to the following body: Scottish Legal Complaints Commission at: https://www.scottishlegalcomplaints.org.uk/